Privacy USA

Introduction

Welcome to the Intelligent Dairy Solutions (IDS) privacy policy.

We respect your privacy and are committed to protecting your personal information. This policy describes how we collect, use, and share personal information when you visit our website, interact with us, purchase a product or service, or otherwise engage with IDS. It also outlines your rights under applicable US privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

This policy applies to all visitors and customers in the United States. Our website is not directed to children under 13, and we do not knowingly collect personal information from children.

1. Information We Collect

We may collect the following categories of personal information:

• Identifiers – Name, email address, phone number, postal address.
• Commercial Information – Details of products or services purchased or considered.
• Payment Information – Billing address, payment card or bank account details.
• Internet or Network Activity – IP address, browser type, browsing history, and interactions with our website.
• Geolocation Data – General location inferred from your IP address.
• Preferences and Feedback – Information you share when contacting us or providing reviews.
• Marketing Preferences – Your communication and marketing choices.

We may also collect aggregated or de-identified data, which cannot be used to identify you.

2. How We Collect Your Information

We collect information from:

• You directly – when you fill out a form, place an order, or communicate with us.
• Automated technologies – through cookies, web beacons, and analytics tools.
• Third-party service providers – such as payment processors, marketing platforms, and analytics providers.

3. How We Use Your Information

We use your personal information for purposes including:

• To provide products and services you request.
• To process payments and transactions.
• To respond to inquiries and communicate with you.
• To send marketing communications (if you have not opted out).
• To improve our website, services, and customer experience.
• To detect, prevent, and address fraud or security issues.
• To comply with applicable legal obligations.

4. Sharing Your Information

We may share your information with:

• Service providers – including web hosting, payment processing, and analytics partners.
• Professional advisors – such as auditors or legal counsel.
• Business partners – in connection with a merger, sale, or acquisition.
• Regulatory authorities – when required by law.

We do not sell your personal information as defined under CCPA. We may “share” information for cross-context behavioural advertising (e.g., with advertising partners) but only with your consent where required.

5. Your Privacy Rights (US Consumers)

Depending on your state of residence, you may have rights including:

• Right to Know – Request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete – Request deletion of personal information we hold, subject to certain exceptions.
• Right to Correct – Request correction of inaccurate personal information.
• Right to Opt-Out of Sale or Sharing – If applicable, request that we do not sell or share your information.
• Right to Limit Use of Sensitive Personal Information – If we collect sensitive data (we currently do not).
• Right to Non-Discrimination – We will not discriminate against you for exercising these rights.

To exercise these rights, you can contact us by email at:
info@ids-dairy.com
(Please include “US Privacy Request” in your subject line.)

We may need to verify your identity before fulfilling your request.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and provide targeted advertising. You can adjust your browser settings to refuse cookies, but this may affect website functionality.

7. Data Security

We implement appropriate technical and organisational safeguards to protect personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Data Retention

We retain personal information as long as necessary to fulfil the purposes described in this policy, or as required by law. Once data is no longer needed, we securely delete or anonymise it.

9. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If we become aware of such data, we will delete it.

10. Changes to This Policy

We may update this privacy policy periodically. Any material changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us

If you have any questions about this privacy policy or our practices, contact:

Intelligent Dairy Solutions (IDS)
Email: info@ids-dairy.com